Jordan Creek Town Center FAQs
GENERAL INFORMATION
Jordan Creek Town Center’s hours are Monday–Thursday: 10AM–8PM, Friday–Saturday: 10AM–9PM, and Sunday: 11AM–6PM.
Jordan Creek Town Center’s phone number is 515.224.5000.
Jordan Creek Town Center’s address is 101 Jordan Creek Parkway, Suite 12518, West Des Moines, IA 50266.
To get to Jordan Creek Town Center, you should take the Jordan Creek Parkway or Mills Civic Parkway exit.
Yes, Jordan Creek Town Center supports mall walkers, as doors open at 7am for mall walking.
You can find job openings for Jordan Creek Town Center by visiting https://www.jordancreektowncenter.com/en/jobs.
No pets are not allowed but service animals are permitted at Jordan Creek Town Center.
Yes, backpacks are allowed at Jordan Creek Town Center.
The smoking policy at Jordan Creek Town Center is no smoking inside the mall.
Yes, scavenger hunts are allowed at Jordan Creek Town Center with prior approval from the Mall Office.
Yes, we have information about area hotels and the surrounding area near Jordan Creek Town Center, such as the Residence Inn (515.267.0338) located on the southside of the mall.
For information about attractions local to Jordan Creek Town Center please visit catchdesmoines.com
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
The restrooms at Jordan Creek Town Center are located in the food court, on the Upper level in the Von Maur wing, and on the Lower level in the Dillard’s wing.
The family restrooms at Jordan Creek Town Center are located in the food court, on the Upper level in the Von Maur wing, and on the Lower level in the Dillard’s wing.
The Baby Care lounges at Jordan Creek Town Center are located in the food court, on the Upper level in the Von Maur wing, and on the Lower level in the Dillard’s wing.
Yes, there is a place dedicated to nursing at Jordan Creek Town Center located next to the restrooms.
Yes, there are general seating areas at Jordan Creek Town Center throughout the mall.
SERVICES
Yes, Jordan Creek Town Center has a children’s play area located in the Lower Level Dillards Wing.
Yes, there are children’s activities periodically at Jordan Creek Town Center.
Yes, designated drop off or pick up locations for rideshare at Jordan Creek Town Center are located in front of Panera on the southside of the mall.
Yes, there is a movie theater at Jordan Creek Town Center called Century Theatres (https://www.cinemark.com/theatres/ia-west-des-moines/cinemark-century-jordan-creek-20-and-xd).
Yes, massage chairs at Jordan Creek Town Center are located on the upper level by The Cheesecake Factory and by Pink, and on the lower level they are in front of Pandora.
The mall’s lawn at Jordan Creek Town Center is located out around the lake.
No, curbside pickup is not available at Jordan Creek Town Center.
Yes, Jordan Creek Town Center offers jump starts; call security.
The lost vehicle protocol at Jordan Creek Town Center is to call security.
The lost vehicle protocol at Jordan Creek Town Center is to call security.
No, Jordan Creek Town Center does not have a foreign currency exchange.
No, there is not a sales tax return service for international travelers at Jordan Creek Town Center.
STORES & DINING OPTIONS
Yes, there is outdoor dining at Jordan Creek Town Center, as most sit down restaurants have outdoor patios.
Yes, Jordan Creek Town Center has options for group dining at most sit down restaurants.
PARKING & VALET
Yes, in the parking lot around the property at Jordan Creel Town Center.
No, valet parking is not available at Jordan Creek Town Center.
No, there is not preferred family parking at Jordan Creek Town Center.
SECURITY
You can contact mall security at Jordan Creek Town Center at 515.224.5011.
The lost and found at Jordan Creek Town Center is at Security Dispatch near food court.
Yes, Jordan Creek Town Center offers safety escorts; contact security at 515.224.5011.
Yes, Jordan Creek Town Center offers police assistance; call Security or dial 911.
No, Jordan Creek Town Center does not offer medical assistance. Please call 911 in the case of an emergency.
AMENITIES
Yes, both wheelchairs and electric scooters are available to rent at Jordan Creek Town Center at Security Dispatch.
Yes, we have double and single strollers available to rent at Jordan Creek Town Center.
The elevators at Jordan Creek Town Center are in Center Court.
Yes, charging stations are available at Jordan Creek Town Center at the tables in the soft seating areas.
The ATMs at Jordan Creek Town Center are located next to the food court.
No, there is no FedEx, UPS, or USPS drop off at Jordan Creek Town Center.
Yes, there are bike racks at Jordan Creek Town Center across the drive from The Cheesecake Factory.
MALL FEEDBACK
Jordan Creek Town Center’s mall management office is next to the Security Window near Century Theatres.
You can submit feedback about Jordan Creek Town Center at jordancreekadmin@ggp.com.